Freshers/Experienced (Any UG/PG) IT job in Hyderabad | “Mahindra Satyam” Hiring Technical support/ Senior Technical support

Company: Mahindra Satyam

             Mahindra Satyam is a leading global business and information  technology services company.A India Company with Level 5  MNC Company.

Company URL:www.mahindrasatyam.com

Education Required: Any Graduate(UG)/ Any PG

Job location : Hyderabad/Secundrabad

                                                             JOB ID:  50926605

Job Role : Technical Support US

Salary: Best in Industry

Experience:0-2 yrs

Industry: BPO/ITES

Functional Area:Operations/Customer Service/Telecaller

Job Description(JD):

-In this role it is expected that the Technical Support Associate answers calls customers requiring assistance.·    
 -Each call will last on an average minutes and will comprise diagnosis of the problem and troubleshooting.·    
Each call is expected to end in complete resolution for the customer.·    
- The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.    
 -The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.
Shifts: Rotational & Night Shift

Last Date To Apply: ASAP

Work Location:Hyd

How To Apply : 

http://www.timesjobs.com/candidate/JobDetailView.html?from=submit&adId=50926605&bc=INT&sequence=0&counter=1&utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed