Job Role: Associate /Sr. Associate – Semi Voice Process
Education Qualification: Any Graduate (Except BE, B. Tech, MCA, MCM, MBA)
Required Experience: 0-2 years
Job Location: Pune
Job Description:
- Any Graduate (Except BE, B. Tech, MCA, MCM, MBA)
- 0 to 2 years of experience in any BPO/Non BPO Industry
- Semi-technical experience will be preferred
Skill Set:
Skill Set:
- Excellent communication skills in English – both spoken and written & good presentation skills
- Good knowledge of Telecom Infrastructure Technologies.
- Acting as Single Point of Contact for customers for either reporting trouble or providing updates on existing Trouble Tickets
- Must be willing and able to work various shifts as assigned (such as nights, weekends and statutory holidays), based on business needs
- Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
- Ability to work effectively in a team environment and collaboratively with other departments
- Ability to review and analyze customer needs and provide appropriate client options/solutions
- Ability to manage a demanding workload
Mandatory:
- Should be open to working in shifts (including night shifts) & 24*7 working environment.
Walk-in Details:
Mandatory:
- Should be open to working in shifts (including night shifts) & 24*7 working environment.
Walk-in Details:
Walkin Dates: 29th, 30th & 31th – October 2012
Time: 12:00am 4:00pm
Walk-in Venue:
Tech Mahindra,
Walk-in Venue:
Tech Mahindra,
West Wing, Training Block,
Basement Area (-1 Floor), RMG Room
Phase 3, Hinjewadi
Pune
Contact Person: Elizabeth Kumar
Official Website: www.techmahindra.com
Official Website: www.techmahindra.com