NOC Engineer- 0-2 yrs

NOC Engineer - Windows
Title:	NOC Engineer - Windows
Job Code:	NOCW
Qualification:	B.Tech/B.E/M.Tech/M.E/MCA/MS/M.Sc/B.Sc/BCA
Experience Required:	0 to 2 Years
Additional Certifications / Courses / Trainings:	Hardware A+ / MCP / MCSA Certification preferable
Essential Skills & Job Duties:	Monitor IT Infrastructure Elements & Applications, for alerts/events, through ESM (Enterprise Systems Management) tools like Kaseya, Zabbix, Nagios, etc. Identify the false positives Perform Triage & troubleshoot (fix) following the documented procedures (KB Articles) Create Incident Tickets for alerts/events that can't be fixed following the procedures Notify Clients through Paging/Email System on Site outages, Status and resolution details. Assist the CLIENT with resolving any network connectivity or Server Availability/performance issues or escalate to the appropriate Level-2 or 3 support groups Basic Knowledge of Workstations & Servers (Wintel/ UNIX/Linux, Network Devices (Hardware & OS) Good understand of Software Applications (MS Office Suite/Adobe/Java/JRE/Flash Players) Basic knowledge on Networking concepts (TCP/IP, Port Numbers, DHCP, DNS, VPN) Basic knowledge of Antivirus products – Symantec, McAffe, TrendMicro, etc. Excellent verbal and written communication skills Willingness to work in shifts. Timeliness a key requirement Awareness of various performance metrics & of SLAs ITSM – First Contact Resolution (FCR), Reopens, Mis-route%, Knowledge Base Usage, MTTR (Mean Time to Resolution), CSAT (end user) Awareness of Enterprise Systems Management (ESM) Tools is a plus NAGIOS ZABBIX KASEYA
Contact Information: To be considered for this position please submit your resume and covering letter to: hiring@gssinfotech.com